Refund Policy

1. No Refund Policy

All payments made to FlexiCHURCH — including subscription fees, add-on credit purchases (SMS, WhatsApp, Voice), and any other charges — are non-refundable. By subscribing to any paid plan or purchasing add-on credits, you acknowledge and agree that no refunds will be issued under any circumstances.

2. Free Plan

We offer a free plan so you can evaluate FlexiCHURCH before committing to a paid subscription. The free plan includes core features such as membership management and basic financial records. No credit card is required. We strongly encourage you to explore the free plan and ensure the platform meets your needs before upgrading.

3. Subscription Cancellation

You may cancel your subscription at any time from your church dashboard. Upon cancellation:

• Your account will remain active until the end of the current billing period.
• No further charges will be made after cancellation.
• No partial or prorated refund will be issued for the remaining days in your billing cycle.
• Your data will be retained for 30 days after expiration, after which it may be permanently deleted.

4. Add-On Credits

SMS credits, WhatsApp credits, and Voice call credits purchased as add-ons are:

• Non-refundable once purchased.
• Non-transferable between churches or accounts.
• Valid until used — credits do not expire as long as your subscription is active.
• Forfeited if your subscription expires and is not renewed within 30 days.

5. Plan Downgrade

If you downgrade your plan to a lower tier or to the Free plan:

• The downgrade takes effect at the start of your next billing cycle.
• No refund or credit is issued for the difference in plan pricing.
• Features exclusive to your current plan will become unavailable after the downgrade takes effect.

6. Exceptional Circumstances

In rare cases where the platform has experienced a verifiable prolonged outage (exceeding 72 continuous hours) directly caused by our infrastructure, we may, at our sole discretion, offer account credit (not cash refund) to affected churches. This does not constitute a guarantee of credit.

7. Chargebacks

Filing a chargeback or payment dispute with your bank or payment provider instead of contacting us directly will result in immediate suspension of your account. We encourage you to reach out to our support team first if you have any billing concerns.

8. Contact Us

If you have questions about this Refund Policy or need assistance with billing, please contact us:

• Email: support@flexichurch.com
• Phone: +234 813 344 4444
• Address: Plot 9, Prince Shittu Close, Major Thompson, Sabo, Sagamu, Ogun State, Nigeria.